Terms of Service

• “Occupier” means a business or individual that registers on the Platform to post a commercial property requirement as a genuine prospective tenant or purchaser of commercial space.
• “Landlord / Agent” means a landlord, property owner, managing agent, surveyor or any other party that registers on the Platform to browse requirements and respond with available commercial property.
• “Requirement” means a listing posted by an Occupier describing the commercial space they are seeking.
• “Response” means a submission made by a Landlord / Agent in reply to a Requirement.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or any organisation you represent. You are responsible for ensuring that all registration information you provide is accurate, complete and up to date.

You may hold only one account per person or organisation. Creating multiple accounts to circumvent any restriction or verification requirement is prohibited.

Such conduct includes but is not limited to:

• Registering as an Occupier using a personal email address to conceal a commercial property interest.
• Posting a fictitious or exaggerated Requirement in order to receive and review Responses submitted by competing landlords or agents.
• Accessing Response data — including lease terms, pricing, or property availability — without a genuine intention to take commercial space.
• Sharing, distributing or using Response data obtained through a misrepresented account for competitive intelligence purposes.

Consequences of misrepresentation

If we reasonably suspect or determine that an account has been used in breach of this clause, we reserve the right to:

• Suspend or permanently terminate the account immediately and without notice.
• Permanently ban any associated email addresses, domains, IP addresses or devices from the Platform.
• Disclose details of the breach to any affected landlords or agents whose Response data was accessed.
• Pursue a civil claim for damages, including loss of subscription revenue, damage to platform reputation, and any consequential losses suffered by third parties whose data was misappropriated.
• Report the conduct to the RICS (where relevant) and any other applicable professional regulatory bodies.

We actively monitor registration patterns, email domains, and account behaviour to detect potential misuse. Any data obtained through a misrepresented account may not be used for any commercial purpose and must be deleted immediately upon discovery of the breach.

By registering as an Occupier and posting a Requirement, you confirm that:

• You are a genuine prospective tenant, purchaser, or occupier of commercial property.
• The Requirement you post accurately reflects a genuine business need for commercial space.
• You have the authority to commit your organisation to a commercial property transaction of the type described in your Requirement.
• You are not a landlord, agent, property company, pubco, brewery, or any other party whose primary interest is in letting or selling rather than occupying commercial property.
• You will use Response data solely to evaluate genuine property options for your own occupation and for no other purpose.

By registering as a Landlord / Agent, you confirm that:

• You have the authority to offer, let or sell the property or properties you respond with.
• All information provided in a Response is accurate to the best of your knowledge.
• You will treat all Requirement data and Occupier information as confidential and will not share it with third parties without the Occupier’s consent.
• You will comply with all applicable laws including the Estate Agents Act 1979, Consumer Protection from Unfair Trading Regulations 2008, and anti-money laundering legislation.

You agree not to:

• Use the Platform for any unlawful purpose.
• Post false, misleading or fraudulent Requirements or Responses.
• Attempt to reverse-engineer, scrape, or harvest data from the Platform.
• Interfere with the technical operation of the Platform.
• Harass, intimidate or engage in discriminatory conduct toward other users.

We reserve the right to require additional verification of any user’s identity, business type or property interest before activating an account or approving a Requirement. This may include requesting a Companies House registration number, proof of business identity, or other supporting documentation. Failure to provide satisfactory verification may result in refusal or removal of access to the Platform.

The “Verified” badge displayed on accounts indicates that RE:match has carried out a reasonable check of the information provided, but does not constitute a guarantee of identity or creditworthiness.

All content on the Platform (excluding user-submitted Requirements and Responses) is owned by or licensed to RE:match. User-submitted content remains the property of the submitting user. By submitting content, you grant RE:match a non-exclusive licence to display it on the Platform.

Response data submitted by Landlords / Agents is confidential to the Occupier to whom it is addressed. It may not be reproduced, distributed or used for any purpose other than evaluating the property for the Occupier’s own potential occupation.

The Platform is provided “as is”. We do not verify the accuracy of Requirements or Responses and accept no liability for decisions made in reliance on them. All transactions are subject to contract and you are strongly advised to seek independent legal and surveying advice before entering into any commercial property agreement.

To the maximum extent permitted by law, RE:match’s total liability to you in connection with the Platform shall not exceed the subscription fees (if any) paid by you in the 12 months preceding the claim.

We may update these Terms from time to time. We will notify registered users of material changes by email. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms or wish to report a suspected breach, please contact us at hello@rematch.co.uk.